Refund Policy
Last updated
OiPer refund policy: a 14-day money-back guarantee on every Pro and Max payment, how to request a refund, and what happens to your plan afterwards.
Effective October 12, 2026.
Pro and Max are sold through Paddle.com, our reseller and Merchant of Record. Paddle processes your payment and issues refunds; we decide on refund requests and answer them.
14-day money-back guarantee
If OiPer isn't right for you, ask for a refund within 14 days of a payment and we will refund that payment in full, including any tax charged on it. You don't need to give a reason.
This covers every payment for a paid plan:
- your first payment;
- every monthly or yearly renewal;
- the amount charged when you upgrade to a bigger plan.
How to request a refund
Email [email protected] from the address on your OiPer account, and include the order number from your Paddle receipt or the date of the payment. You can also request a refund directly from Paddle at paddle.net.
Refunds go back to the payment method you used. Once a refund is issued, your bank may take a few business days to show it.
What happens to your plan
Refunding the payment for your current billing period ends your subscription immediately, and cloud features stop. Your OiPer account stays open, and local transcription keeps working.
After 14 days
Payments older than 14 days are not refundable, except where the law requires otherwise.
You can cancel at any time from the billing page of your account. Cancelling stops the next renewal, and you keep your plan until the end of the period you have paid for. Cancelling on its own does not refund the current period.
Downgrades
When you move to a smaller plan, the change takes effect immediately and the unused part of your current payment becomes credit on your Paddle account. That credit pays for your next payments; it is not paid out as cash.
Automatic refunds
We refund these without you having to ask:
- a second subscription charged to the same account by mistake, which we also cancel;
- a renewal charged after you deleted your account.
Gifts
Gifts from OiPer are free, so there is nothing to refund. If you set up a plan to continue after a gift, the first payment is taken when the gift ends, and the 14 days start from that payment. Cancel before then and you are never charged.
Chargebacks
Please contact us before disputing a charge with your bank; a refund within the 14 days is quicker. A chargeback or payment dispute ends the subscription immediately.
Your statutory rights
Nothing in this policy limits rights you have under consumer protection law where you live.
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